Privacy Policy
1. Introduction
PropCommand AI Pty Ltd ("we", "us", "our") operates PropCommand.ai ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. By accessing or using PropCommand.ai, you consent to the practices described in this policy.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following categories of personal information:
- Identity data: name, username, email address.
- Contact data: billing address, email address, phone number.
- Financial data: payment card details (processed securely via third-party payment processors; we do not store full card numbers).
- Property data: property addresses, maintenance job descriptions, photos, and related information you submit.
- Technical data: IP address, browser type and version, time zone, operating system, device identifiers, and other technology identifiers on the devices you use to access the Service.
- Usage data: information about how you use our website and Service.
- Marketing data: your preferences for receiving marketing communications from us.
3. How We Use Your Information
We use your personal information to:
- Provide, operate, and maintain our Service.
- Process transactions and send related information, including purchase confirmations and invoices.
- Send administrative information such as changes to our terms and policies.
- Respond to your comments, questions, and requests.
- Send marketing and promotional communications (where you have opted in).
- Monitor and analyse usage trends to improve the Service.
- Detect and prevent fraudulent transactions and other illegal activities.
- Comply with legal obligations.
3a. SMS Communications
With your consent, we may send you SMS messages relating to your PropCommand account, including maintenance job updates, booking confirmations, and service notifications.
- You may opt out at any time by replying STOP to any SMS from us
- For help, reply HELP
- Message frequency varies based on account activity
- Standard message and data rates may apply depending on your carrier plan
- Opting out of SMS will not affect your ability to use the Service
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist us in operating our Service (e.g., cloud hosting, payment processing, analytics), subject to confidentiality obligations.
- Marketplace platforms (AirTasker, HiPages) as necessary to post jobs on your behalf.
- Legal authorities where required by law or to protect our legal rights.
- Business transferees in the event of a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your account is deleted, we will delete or anonymise your personal information within 90 days, except where retention is required for legal, regulatory, or audit purposes.
6. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information (subject to legal retention requirements).
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To exercise any of these rights, contact us at privacy@propcommand.ai.
8. Cookies
We use cookies and similar tracking technologies. Please see our Cookie Policy for full details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@propcommand.ai.